Frequently Asked Questions
Q
Are you manufacturer or trading company?
We are a manufacturer who has been focusing on supermarket shelves, warehouse racks, and various display & storage equipment.
Q
What is your delivery time?
Around 15 days. It depends on the order quantity, order date, and shelving design.
Q
What is the term of payment?
For order <= USD 3000.00, 100% T/T in advance. For order > USD 3000.00, 30% of deposit upon order confirmation, and the balance will be paid before shipment.
Q
Are samples available?
Yes, regular samples are available. Customized sampling is also supported. A reasonable sample cost will be charged and refunded in the next bulk order. Sample freight is by your side.
Q
How could I install the racks?
A detailed installation guide will be provided. Our engineers can also guide you for free.
Q
What are the main rack and add-on rack?
The difference between the two racks is the uprights. A main rack is the start rack with 2 uprights, and an add-on rack is the continuation rack with only 1 upright. For example, if there are 10 wall racks, the overall structure will be 1 main rack + 9 add-on racks.